How GlobalSign Improves Contact Center Productivity & Effectiveness

Global Sign, a leading provider of trusted identity and security solutions, headquartered in Tokyo, faced a range of global telecommunications challenges with their Cisco legacy contact enter system. The required maintenance to keep it up and running was time-consuming, complex and therefore costly. On their quest for a new system, Global Sign needed a cloud-based contact center solution to provide secure call recordings and geographical flexibility whilst still being easy to manage and affordable. Together with system integrator Fuse2, they chose Anywhere365 as the most natively integrated contact center solution for Microsoft Teams. In this video Stuart Rugg, Global Sign's support and operations manager, explains how Anywhere365 Dialogue Cloud helped them gain productivity, communication effectiveness and reliability. #globalsign #contactcentersolutions #microsoftteams #ccaas #anywhere365

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